Refund Policy

At Kasratify, we strive to build long-term relationships with our gyms. If you are not fully satisfied with our service, we offer a transparent refund process as outlined below.

1. 14-Day Free Trial

Our 14-day trial period is 100% risk-free. No payment methods, credit cards, or setup fees are required. You can choose to upgrade or stop using the software at any time during this trial window without any charges.

2. Refund Qualification Window

Once a paid subscription begins, refund requests are governed by the following guidelines:

• 7-Day Window: New subscriptions qualify for a full refund if requested within 7 calendar days of your initial subscription payment.
• Double Billing: Any duplicate billing charges caused by gateway errors will be automatically and fully refunded upon verification.
• Pro-rata limits: Refund requests submitted after 7 days of payment are not eligible. In such cases, your account access will remain open until the end of your current active billing cycle.

3. Requesting a Refund

To request a refund, email our billing team at: [email protected] from your registered account email. Please include your Transaction ID (TID) and gym registration details. Approved refunds will be credited back via bank transfer (IBFT), Easypaisa, or JazzCash within 5 to 7 business days.